Privacy Policy

Introduction
RESIN PRO SASU is committed to ensuring that your privacy is protected when using our services. We have a policy that outlines how your personal data is processed and protected. Stay informed of any updates to this Privacy Policy by visiting our website.
This Privacy Policy applies solely to customers of RESIN PRO SASU and users of our online services.

Who is responsible for your personal data?
The French company RESIN PRO SASU is the controller of the personal data you submit to us and is responsible for your personal data in accordance with the French and EU data protection laws.
RESIN PRO SASU acts as a data processor and processes personal data on behalf of the company.

Where is your personal data stored?
The data we collect is stored within the European Economic Area (“EEA”), but it may also be transferred to and processed in a country outside the EEA. Any such transfer of your personal data will be carried out in full compliance with applicable laws.

What personal data do we collect?
We collect personal data submitted by users, for example when placing an order, contacting customer service, or participating in competitions. This may include contact details, date of birth, and payment information.
We may also collect certain personal data from external sources, such as credit information or address updates.

How do we use your personal data?
Your personal data may be used for the following purposes:

  • To process orders and returns via our online services

  • To send notifications and text messages regarding the status of your deliveries

  • To contact you in the event of delivery issues

  • To respond to your queries and inform you of new or updated services

  • To send marketing offers such as newsletters and catalogues

  • To notify winners of online competitions

  • To manage your account and perform credit checks

  • To conduct analysis to provide relevant marketing offers and information

  • To verify that you are of legal age to shop online

  • To send surveys to influence our product and service offerings

  • To test and improve our systems and services

  • To prevent misuse or abuse of our services

  • To calculate your loyalty points as a Club member

Your data will be retained only as long as necessary to fulfil these purposes, or as required by law. After this period, your personal data will be deleted.

What are your rights?
You have the right to request, free of charge once per year, access to the personal data we hold about you. If the information is incorrect, incomplete, or irrelevant, you may request it be corrected or deleted.
We cannot delete your data where retention is required by law, such as accounting regulations, or if there are other legitimate grounds, such as outstanding debts.
You may withdraw your consent for the use of your data for marketing purposes at any time. Contact us via email at: info@silicomaster.com

Who can access your personal data?
RESIN PRO SASU does not sell, trade, or otherwise share your personal data for marketing purposes with third parties outside the company.
Data shared with third parties is used only to provide the services mentioned above – for example, logistics partners for delivery, media agencies for newsletter distribution, and credit rating or debt collection agencies for identity verification or credit control purposes.

How do we protect your personal data?
We have implemented technical and organisational measures to protect your data from loss, manipulation, and unauthorised access. Security measures are regularly updated in line with technological advancements.
To make card payments as secure as possible, all data is transmitted in encrypted form over a secure connection, preventing access by unauthorised parties.
We work with authorised payment providers who help us verify your card directly with your bank. These providers process card data in accordance with the PCI DSS international security standards developed by VISA, MasterCard, Diners, American Express, and JCB.
This ensures the highest level of security for your card information. For card purchases, we reserve the right to verify your identity.

Cookies

A cookie is a small text file saved on your computer or mobile device and retrieved during future visits. RESIN PRO SASU uses cookies to improve and simplify your browsing experience.
We do not use cookies to store personal information or share it with third parties.

There are two types of cookies: persistent and session cookies.
Persistent cookies are saved on your computer or mobile device for up to 12 months.
Session cookies are temporary and disappear when you close your browser.

We use persistent cookies to store your homepage preferences and remember your details if you select “Remember Me” upon login.
We use session cookies when using the product filtering function, checking whether you are logged in, or if you have placed an item in your basket.

You can easily delete cookies from your computer or mobile device through your browser. For instructions, consult your browser's help menu.
You may choose to disable cookies or receive a notification whenever a new cookie is sent. Note that disabling cookies may limit functionality on our website.

Third-party cookies
We use third-party cookies to collect aggregated statistics via analytics tools such as Google Analytics and Core Metrics.
We also use the Google Analytics advertising features. Learn more and opt out here:
https://tools.google.com/dlpage/gaoptout/

These cookies may be either permanent or session-based. Permanent cookies are stored for up to 24 months.

Links

The website epoxyresin-online.com may include links to other websites outside of our control.
RESIN PRO SASU cannot be held responsible for the privacy protection or content of these external websites. We provide these links as a service to our visitors for additional information.

Data Controller

RESIN PRO SASU
4 Allée du Marais de Condé,
Rochy-Condé, 60510, France
VAT: FR05842797722
SIRET: 842 797 722 00027