📦 Delivery Times
Your parcel will be delivered within 24–48 working hours from the time it is handed over to the courier.
Deliveries to Southern Italy and Islands may require an additional 1–2 days.
🚚 Shipping and Handling Costs
💳 Payment Methods
On SilicoMaster.com you can shop securely using your preferred payment method.
Available options:
- Credit / Debit Card / POSTEPAY
- PayPal
- Bank Transfer
- Cash on Delivery (Cash or Cheque – select “Contrassegno” at checkout)
- Scalapay: Receive your order immediately and pay in 3 instalments. Instalments will be assigned to Incremento SPV S.r.l. and its associated parties.
🔁 How to Make a Return
Changed your mind or no longer need the product?
You can return it within 3 months of purchase (sealed in original packaging).
Steps to return:
- Contact us via email at info@resinpro.it or WhatsApp at +33 6 72 80 20 75, providing:
- Once confirmed, send the return parcel (include a note with your full name, phone number, and order number) to:
ResinPro Returns Office
Email: info@silicomaster.com
- You’ll receive your refund within 3–4 working days after we receive the return.
📍 Order Status – Where is my package?
If you placed an order, check your email inbox for a message from info@resinpro.it with your tracking link (GLS or BRT).
Didn’t receive the email? Check your spam folder, or contact us.
➕ Can I add an item to a completed order?
Yes – contact us at +33 6 72 80 20 75 by 1:00 PM the next day. We’ll do our best to help.
❌ Can I cancel my order?
Yes – contact us at +33 6 72 80 20 75 by 1:00 PM the next day with your order number.
🔁 Returns – Summary
To return a product, email us at info@silicomaster.com or message us on WhatsApp: +33 6 72 80 20 75.
We’ll assist you step-by-step.
💰 When will I receive my refund?
Within 3–4 working days after we receive the returned goods at our warehouse.
📦 I received a damaged parcel – What should I do?
Contact us via email (info@silicomaster.com) or WhatsApp (+33 6 72 80 20 75).
Our team will offer the best and quickest solution.
🔍 My tracking doesn’t work
Contact us via email or WhatsApp. We’ll verify that everything is in order.
📦 I received an incomplete or incorrect order
Email or WhatsApp us with photos of the received items and the tape on the package (which contains the operator code).
This helps us solve the issue quickly.
🚛 Issues with delivery?
If the courier cannot deliver your parcel, contact us and we’ll work to solve it promptly.
