Pure Mold 30 – Ideal silicone for moulds in concrete, plaster, mortar, and decorative stones

📦 Delivery Times

Your parcel will be delivered within 24–48 working hours from the time it is handed over to the courier.
Deliveries to Southern Italy and Islands may require an additional 1–2 days.

🚚 Shipping and Handling Costs

• Free shipping 
  

💳 Payment Methods

On SilicoMaster.com you can shop securely using your preferred payment method.
Available options:

• Credit / Debit Card / POSTEPAY
• PayPal
• Bank Transfer
• Cash on Delivery (Cash or Cheque – select “Contrassegno” at checkout)
• Scalapay: Receive your order immediately and pay in 3 instalments. Instalments will be assigned to Incremento SPV S.r.l. and its associated parties.

🔁 How to Make a Return

Changed your mind or no longer need the product?
You can return it within 3 months of purchase (sealed in original packaging).

Steps to return:

1. Contact us via email at info@resinpro.it or WhatsApp at +33 6 72 80 20 75, providing:
2. Once confirmed, send the return parcel (include a note with your full name, phone number, and order number) to:

ResinPro Returns Office

Email: info@silicomaster.com

1. You’ll receive your refund within 3–4 working days after we receive the return.

📍 Order Status – Where is my package?

If you placed an order, check your email inbox for a message from info@resinpro.it with your tracking link (GLS or BRT).
Didn’t receive the email? Check your spam folder, or contact us.

➕ Can I add an item to a completed order?

Yes – contact us at +33 6 72 80 20 75 by 1:00 PM the next day. We’ll do our best to help.

❌ Can I cancel my order?

Yes – contact us at +33 6 72 80 20 75 by 1:00 PM the next day with your order number.

🔁 Returns – Summary

To return a product, email us at info@silicomaster.com or message us on WhatsApp: +33 6 72 80 20 75.
We’ll assist you step-by-step.

💰 When will I receive my refund?

Within 3–4 working days after we receive the returned goods at our warehouse.

📦 I received a damaged parcel – What should I do?

Contact us via email (info@silicomaster.com) or WhatsApp (+33 6 72 80 20 75).
Our team will offer the best and quickest solution.

🔍 My tracking doesn’t work

Contact us via email or WhatsApp. We’ll verify that everything is in order.

📦 I received an incomplete or incorrect order

Email or WhatsApp us with photos of the received items and the tape on the package (which contains the operator code).
This helps us solve the issue quickly.

🚛 Issues with delivery?

If the courier cannot deliver your parcel, contact us and we’ll work to solve it promptly.

Return Policy

In accordance with Articles 52 and following of the Consumer Code, the right of withdrawal allows the consumer to cancel the purchase within 14 days of receiving the product. RESIN PRO voluntarily extends this return period to 60 days from the date of receipt, exceeding the standard legal timeframe.

Customers therefore have 60 days to return the product, provided it is intact, unused, and in its original packaging.

To exercise the right of withdrawal or request a return, customers may contact RESIN PRO via:

Contact form available at the following link:

Email: info@silicomaster.com

Phone/WhatsApp: ‪+33 6 72 80 20 75‬. We’ll assist you step-by-step.

RESIN PRO will confirm receipt of the withdrawal request by email or telephone.

Refunds will be processed within 14 days of receiving the returned product at our warehouse.

Please feel free to contact us for further information.